If you suspect it, hang up immediately. Photo / 123rf
A legitimate phone company will never call you to request remote access to your computer or fix your credit card data over the phone, an industry group has warned.
The New Zealand Telecommunications Forum (TCF) is holding an international fraud awareness week, urging New Zealanders to comply with the “two golden rules” to minimize the risk of being exposed to fraudulent phone calls.
“First, go with your instincts; if something doesn’t feel right, it’s probably not. Close it and call the phone provider,” says Geoff Thorn, TCF’s chief executive.
“Second, be careful an organization is“ out of touch. ”A telecommunications company would never call a customer’s attention and ask for remote access to their devices.If that happens to you, it’s a scam, and the best action you can take is to hang on.
Thorn says that when a customer asks for help to fix a technical problem, a provider will suggest remote access.
Therefore, the customer will always start the order and additional security measures will be implemented.
Also, a telecommunication should never ask for credit card details over the phone to resolve or diagnose a problem.
Callers can be smart and credible, and they like to target those who are particularly vulnerable. We are encouraging kiwis to get in touch with friends and family who may be in that category and learn about the types of scams around them, ”says Thorn.
“TCF has a fraud prevention process underway that allows fraudulent calls to be reported and blocked on all New Zealand networks. While this process does a good job of keeping many fraudulent calls away, large numbers of scams mean that there are calls. They still reach consumers. so we ask the kiwis to be vigilant, ”says Thorn.
The main types of fraudulent calls
• “Wangiri” (One Ring) Scam – Usually a missed call from a foreign number, a caller hangs up after a call or less. The intent of the scammer is to lure him back. This will charge you for the foreign provider’s premium rates, while a message encourages you to stay on the line as long as possible. Best action: Don’t call an unknown foreign number back, wait for the caller to contact you again to make sure it’s genuine.
• “Technical Assistance” scam – Scammers often come from a trusted provider (usually a computer company or your telecommunications provider) because they want to gain remote access to your computer to “fix” a problem or sell unnecessary and overpriced support These callers usually come from abroad, but they disguise themselves by directing the call to a New Zealand phone number. Best action: Hang up and contact the company directly in the phone book or on the website.
• “Government Scholarship” fraud – calls made by someone offering free money in the form of a government grant or similar. Best action: Hang up and contact your organization directly in the phone book or on the number that appears on the website.
• “Tax Treasury” fraud – Attempting to receive calls and payment over the phone from someone who claims to be an IRD. Best action: Hang up and contact IRD directly at the phone number or number on the website.
• “Telco provider” fraud – Calls can be made by someone who claims to be your telecommunications provider and try to receive payment over the phone on late billing. Best action: Hang up and contact the company directly in the phone book or on the number that appears on the website.
• “Targeted” scams – Property scams take many forms (usually police or community scams). These scams are characterized by the fact that the scam is aimed specifically at you and your friends / relatives. These scams can be worked out and can take several steps to investigate and capture your personal information. Best action: If you receive a suspicious call, do not join the caller, but hang up immediately and report the suspicious call to the police.
If you are cheated, report it to Netsafe or Cert NZ.